FAQs

DO YOU USE GENUINE PRECIOUS METALS?

All pieces are handcrafted and hand finished in my studio before being sent to the Dublin Assay Office.  Each piece is then tested for purity and hallmarked according to the fineness of the precious metal used. Assaying and hallmarking protect both the consumer and seller as it  guarantees that each piece is genuine.

Further information about the Dublin Assay Office and hallmarking can be found on their website www.assay.ie.

BESPOKE DESIGN

Occasionally customers are interested in having unique pieces made.  Please contact me directly through the Contact Form or by email at info@tracytrainorjewellery.com to see if I can help you realize your dream piece.

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

Ordering Online with me is safe and secure. All payments on the website are conducted through ShopifyPay and PayPal.

WHEN WILL MY ORDER BE DISPATCHED?

All orders are subject to availability.  If a piece is in stock, it will be shipped immediately.  If not, I will email you to advise of the expected delivery date as all pieces are handmade and may take up to four weeks to complete, depending on the design.

WHAT IS YOUR SHIPPING POLICY?

    All items are packaged in a beautiful high quality Tracy Trainor Jewellery box and gift bag ready to give.

    Ireland and Northern Ireland Shipping

    Tracy Trainor Jewellery offers free shipping for all Irish and Northern Irish orders. Your order will be shipped by registered post with An Post (Irish postal service) and will require a signature on arrival. For Northern Ireland, deliveries will be as normal with no VAT import issues.

    Shipping within the European Union

    For orders to the European Union, shipping is provided through DHL Express. Shipping for orders up to the value of €350 is €46.00.  Free shipping with DHL Express is available for orders over €350. All deliveries will require a signature upon arrival.

    Non-EU and Brexit Related UK and NI Shipping

    For orders to the United States and the UK (England, Scotland, and Wales), shipping is provided through DHL Express. Shipping for orders up to the value of €350 is €68.50.  Free shipping with DHL Express is available for orders over €350. All deliveries will require a signature upon arrival.

    Duties and taxes for international shipments are not included in your shipping costs. Items shipped outside of the EU will receive a customs fee calculated by your local Customs authority. These import taxes or duties are the responsibility of the buyer and Tracy Trainor Jewellery will not be responsible for this. Customs in your country may contact you and may require personal tax details and payment in order to clear your pieces through Customs. For Northern Ireland, deliveries will be as normal with no VAT import issues.