DO YOU USE GENUINE PRECIOUS METALS?
All pieces are handcrafted and hand finished in my studio before being sent to the Dublin Assay Office. Each piece is then tested for purity and hallmarked according to the fineness of the precious metal used. Assaying and hallmarking protect both the consumer and seller as it guarantees that each piece is genuine.
Further information about the Dublin Assay Office and hallmarking can be found on their website www.assay.ie.
Occasionally customers are interested in having unique pieces made. Please contact us directly through the Contact Form or by email at firstname.lastname@example.org to see if we can help you realize your dream piece.
WHAT TYPES OF PAYMENT DO YOU ACCEPT?
Ordering Online with me is safe and secure. All payments on the website are conducted through ShopifyPay and PayPal.
WHEN WILL MY ORDER BE DISPATCHED?
All orders are subject to availability. If a piece is in stock, it will be shipped immediately. If not, I will email you to advise of the expected delivery date as all pieces are handmade and may take up to four weeks to complete, depending on the design.
WHAT IS YOUR SHIPPING POLICY?
All items are packaged in a beautiful high quality Tracy Trainor Jewellery box and gift bag ready to give.
I offer free registered shipping for all Irish and European orders. Your order will be shipped by registered post with An Post (Irish postal service) and will require a signature on arrival.
For orders up to €350 shipping to the United States and rest of the world for orders through a choice of An Post International Registered Post for €16 or through DHL Express for €68.50. Free shipping with DHL Express is available for orders over €350. Both An Post International Registered Post and DHL Express require a signature on delivery.
PLEASE NOTE: Duties and taxes for international shipments are not included in your shipping costs. Items shipped outside of the EU will receive a customs fee calculated by your local Customs authority. These import taxes or duties are the responsibility of the buyer.
Sales to the UK have temporarily been suspended whilst I familiarise myself with the new Customs requirements following Brexit. If you have any questions about this, please contact me through the contact form on the website or directly by email at email@example.com.